CReatING a relationship
of trust

•   The 5 key attitudes in sales and negociation
•   Preparing
•   Active listening
•   Handling objections with empathy
•   Impactful communication

OVERSEEING NEGOCIATIONs

•   On-the-ground feedback
•   Identifying decision stakeholders
•   Wording and defending your recommendations
•   Defending the price
•   Group negociations

DeVELOPING
OPPORTUNITieS

•   On-the-ground feedback
•   Social selling: activating your network
•   Meeting decision makers: making appointments on the phone, elevator pitch, initial contact
•   Identifying real needs

CLOSING THE SALE

•   On-the-ground feedback
•   The competition
•   Closing a sale
•   Managing complaints
•   Assessing and promoting customer satisfaction